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Privacy Policy

Privacy Policy

  1. Introduction

This Privacy Policy describes how we collect, use, store, and disclose personal information obtained through our e-commerce website. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.

  1. Collection of Personal Information

2.1 We may collect personal information from you when you:

  • Create an account on our website
  • Place an order for our products or services
  • Subscribe to our newsletter
  • Contact us through our website or customer support channels

2.2 The types of personal information we may collect include:

  • Name, address, and contact information
  • Payment information (e.g., credit card details)
  • Order details and purchase history
  • Communication preferences
  • Any other information you voluntarily provide to us

2.3 We may also automatically collect certain information about your device, browsing actions, and patterns when you interact with our website. This may include IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data. We collect this information using cookies or similar technologies. Please refer to our Cookie Policy for more details.

  1. Use of Personal Information

3.1 We may use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Managing and maintaining your account
  • Sending you relevant marketing communications (where permitted by law)
  • Conducting market research and improving our products and services
  • Complying with legal obligations

3.2 We will only process your personal information if we have a lawful basis to do so. This may include the necessity of processing for the performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests.

  1. Sharing of Personal Information

4.1 We may share your personal information with:

  • Service providers and business partners involved in the delivery of our products or services (e.g., payment processors, shipping companies)
  • Professional advisors, such as lawyers and accountants
  • Law enforcement or regulatory authorities, if required by law or to protect our rights and interests

4.2 We will not sell, rent, or lease your personal information to third parties unless we have obtained your consent or are legally required to do so.

  1. International Data Transfers

5.1 Some of our service providers or affiliates may be located in countries outside the European Economic Area (EEA) that may not provide the same level of data protection as your home jurisdiction. In such cases, we will implement appropriate safeguards, such as using Standard Contractual Clauses or relying on the service provider’s Privacy Shield certification (if applicable), to ensure an adequate level of protection for the transfer of your personal information.

  1. Data Retention

6.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Your Rights

7.1 You have the following rights regarding your personal information:

  • The right to access, update, or delete your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to withdraw consent (where applicable)
  • The right to object to the processing of your personal information
  • The right to request the restriction of processing
  • The right to data portability (where applicable)

7.2 To exercise your rights or make any inquiries about your personal information, please contact us using the details provided in the “Contact Us” section below.

  1. Security

8.1 We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Updates to this Privacy Policy

9.1 We may update this Privacy Policy from time to time to reflect changes in our privacy practices. Any updates will be posted on this page, and the revised policy will have a new effective date.

  1. Contact Us

10.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following details:

Contact@viabil.eu